Return Authorisation request form
any goods are returned for warranty repairs or replacement a Return Authorisation
request form must be completed and an RA number received from Paradigm PCs.
Once we have received the completed form we will reply with a RA number. This RA number must accompany the faulty goods when returned. Failure to follow these procedures will cause delays.
goods returned that have been found to have been damaged due to
incorrect assembly or setup will not be covered by warranty.
A service charge may apply for goods not covered or found not faulty.
If for any reason a service fee is charged, Paradigm PCs reserves the right to deem the product as 'abandoned' if payment has not been received after 1 month and will sell the goods to recover costs.
Please note that any data stored on any storage device (like a Hard Disk or Solid State Drive, Memory Card etc) may be lost while undergoing testing. Please make sure any important data is safely backed-up before returning your faulty goods.
Loss of data is not covered by warranty.
you are sending your goods we recommend you use a tracked courier service to ensure
a speedy and safe delivery.
Goods sent by courier need to be adequately packaged to avoid any unneccessary damage caused in transit which may also void your warranty.
Please retain the courier receipt in case you need to track your item.
fill out the form with as much detail as possible.
Once you've completed the form click the "Submit this RMA Request" button to submit your request to us.
We will contact you by email as soon as we have your request.
* Bolded fields are required.
Every effort has been made to provide accurate and up-to-date information. Prices, availability and specifications subject to change without notice. A 3% surcharge is added for payments made by credit/debit cards or on pre-approved credit accounts. The information provided here and/or the manufacturers websites should be used as a reference only. Some options listed may not be available in NZ. To avoid disappointment please check with us first. Errors and omissions excepted.