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Return Authorisation Form

Warranty & Returns

Before any goods are returned for warranty repairs or replacement a Return Authorization request form must be completed and an RA number received from Paradigm PCs. Once we have received the completed form we will reply with an RA number. This RA number must accompany the faulty goods when returned to us. Failure to follow these procedures will cause delays.

Any goods returned that have been found to have been damaged due to incorrect assembly or setup will not be covered by warranty. A service charge of $50 inc GST will also apply for goods not covered or found to be not faulty.
If for any reason a service fee is charged, Paradigm PCs reserves the right to deem the product as 'abandoned' if payment has not been received after 1 month and will sell the goods to recover costs.
Requests for warranty replacements on Hard Disk Drives must be accompanied by a diagnostic report. These utility programs can be found at the drive manufacturer's websites. Please also note that any information stored on any data storage device (like a Hard Disk Drive) may be lost while undergoing testing. Please make sure any important data is safely backed-up before returning your faulty goods.

If you are sending your goods we recommend you use a Courier company to ensure a speedy delivery. Goods sent by courier need to be adequately packaged so to avoid any unneccessary damage caused in transit which may also void your warranty. (If you're not sure how to best pack your goods to be returned please email us here at service@pp.co.nz )
Please retain the courier receipt in case you need to track your item if the goods do not get delivered to our stores.

Please fill out the form with as much detail as possible.
We will contact you by email as soon as we have your request. If you have any questions then please email us at service@pp.co.nz Once you've completed the form click the "Submit this RMA Request" button to submit your request to us.

*Bolded fields are required.

*Full Name:
*Daytime Physical
Delivery Address:

(PO Boxes not accepted)
*Daytime Phone Number:
*Email Address:
*Name on Sales Receipt:
*Invoice # on Sales Receipt:
*Product Description: (include serial number if applicable)
*Detailed Description of Fault:
Have you attempted to fix the problem?
If yes, please give details:
*Bolded fields are required.

Every effort has been made to provide accurate and up-to-date information.
Prices, availability and specifications subject to change without notice.
A 3% surcharge is added for payments made by credit/debit cards or on pre-approved credit accounts.
The information provided here and/or the manufacturers websites should be used as
a reference only. Some options listed may not be available in NZ.
To avoid disappointment please check with us first.
Errors and omissions excepted.

© 2013 Paradigm PCs Ltd. All rights reserved.

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