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Frequently Asked Questions


Bank Account Details:
A/c Name: Paradigm PCs Ltd
Bank: ASB
Branch: Johnsonville
Account No. : 12 - 3223 - 0013902 - 00

Ordering

 

How do I order?
The easiest and fastest way to order is to use our "Shopping cart" feature on our website. Using this feature all you have to do is click the button that is listed next to every product on our web page, the product will be added to your shopping cart, which can be accessed by clicking on the shopping basket icon. (Shown below)

Other methods of ordering can be made by our manual order form (click here), or by sending an email to info@pp.co.nz

Clicking on "Show Cart " (or the shopping basket icon) will take you to the "Order Details" screen, where you can easily change the quantities of each product you wish to purchase or complete your order.

 

What happens when I place an order?

Once an order has been placed using our shopping cart an automated receipt email will be generated to the email address you have provided. This email will include a link to your unconfirmed order status screen and will include other important information. You should keep this email for your reference and check the details you have supplied are correct. Another similar email will be sent once your order has been confirmed and again once we have confirmed your payment.

How long does delivery take

Once we have confirmed your payment your order should take 1-4 business days to arrive.

Estimated delivery time based on your location:
North Island, Main Cities = next business day
North Island, Towns & Rural Delivery = 1-2 business days
South Island, Main Cities = 1-2 business days
South Island, Towns & Rural Delivery - 1-4 business days

 

I have been informed that my order is on backorder. What does this mean?

Backorder means that a certain item is not readily available from our supplier, and we are currently waiting for our supplier's next shipment to arrive. When an order is placed on backorder, our sales team will advise you when we expect the item to become available again. Alternatively you can change your backordered item to an alternative product that is available or cancel the order.

We endeavor to provide up-to-date availability information on all items, but unfortunately a supplier may occasionally run out of stock shortly after you place your order.

 

The date for my backordered item to arrive is TBA. What does this mean?

TBA stands for "To Be Advised". Unfortunately we do not always have a precise date for an item's arrival. Our sales team will inform you as soon as an expected ETA (Estimated Time of Arrival) date is known.

 

I placed an order but I haven't heard anything. Whats happened?

Orders are not confirmed immediately as our sales team needs to check the order and notify you if there are any problems. Also, if you submitted your order after working hours the order may not be processed until the next business day.
If you have not heard back within one business day please contact us at info@pp.co.nz.

Every effort has been made to provide accurate and up-to-date information.
Prices, availability and specifications subject to change without notice.
A 3% surcharge is added for payments made by credit/debit cards or on pre-approved credit accounts.
The information provided here and/or the manufacturers websites should be used as
a reference only. Some options listed may not be available in NZ.
To avoid disappointment please check with us first.
Errors and omissions excepted.

© 2013 Paradigm PCs Ltd. All rights reserved.

   
 
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All Prices include GST & Free Delivery

Website Last Updated:
23/7/2017 0:00:00

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