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Frequently Asked Questions

Returns and Refunds

Returns

Why can't you just on sell the returned goods to someone else?

Refunds policy

What if my purchased product is faulty, what should I do?

How long will it take to get my repaired/replaced product back?

What is your RMA Procedure?

Why can't you give me a replacement from your stock?

My product is incompatible with other hardware I have. Can I return it?

Exchange Policy

 

Returns

This can be a tricky area as every return has a different set of circumstances, so we look at every return on a case by case basis. Of course if the item has developed a fault we will meet our obligations under the Consumer Guarantees Act, but in general if you want to return a product simply because you have changed your mind, we cannot take it back.

Why can't you just on sell the returned goods to someone else?

Easy to say, but it's not a very professional way to conduct business. As soon as your item is used or opened it is no longer classed as new, our suppliers do not take back used products which means we could be left with it in our stock (if we took it back). We do not sell second hand products and no doubt if you were a customer you would not want to buy an item that has been used. So please choose your product carefully before purchasing.

 

On the off chance that we did decide to take it back, this is our Refunds policy…

Refunds are at our discretion and if accepted can be given if the faulty or non-faulty product is returned within 5 business days of purchase and the product is in prestine resellable condition (up to a 30% Restocking Fee may apply). For faulty products this includes all original packaging or boxing and any software or manuals that may have been supplied. For non-faulty products, resellable condition means the goods have not been used and/or removed from their retail packaging. A $10 administration fee per item may be charged in addition to any restocking fees passed on to us by our supplier.
Goods will not be accepted back if they are not resellable or if the purchase is more than 5 business days old. Unless the item is returned under the New Zealand Consumer Guarantees Act or the New Zealand Fair Trading Act.

What if my purchased product is faulty, what should I do?

Please fill out our Return Authorization Form here. We will shortly issue you with an RA number to return the goods under so we can arrange repair/replacement.

If you are unsure please contact our administration for assistance. admin@pp.co.nz

If for any reason a service fee is charged, Paradigm PCs reserves the right to deem the product as 'abandoned' if payment has not been received after 1 month and will sell the goods to recover costs.

How long will it take to get my repaired/replaced product back?

The normal turnaround time is 5-14 working days and depends on the nature of your reported fault. By providing us with as much accurate information as possible by having a clear description of your fault, will assist us with our testing procedure.

What is your RMA Procedure? 

All RMA / Returned goods are first checked in our service department to verify the fault and to determine if the item is still within its warranty coverage. Then the item is processed on to our supplier for repair/replacement. We understand that a RMA is an extreme inconvenience for both parties and will do our best to ensure your RMA is processed promptly. Please understand that there is more than one business involved with the RMA process, hence the estimated time of 5- 14 working days.

Why can't you give me a replacement from your stock?

The item you purchased has an allocated warranty term which is only valid to that product. The warranty is there for a reason and cannot be passed onto another product. New items start their "warranty term" as they are sold from our stock. If your item is faulty we will provide a solution within reasonable time and in accordance with the Consumer Guarantees Act of New Zealand.

My product is incompatible with other hardware I have. Can I return it?

Please choose your product wisely, if you are unsure then check with us before purchasing. We will provide you with as much help and information, where possible, but please understand that there are so many different product combinations out there that we cannot fully guarantee that your chosen product will work with every type of hardware component.
Conducting your own due diligence by researching the internet, reading review sites or documents and asking around is always the best option before you make an informed decision.
Normally, the manufacturer will supply sufficient compatibility information on their website.
If the product meets the exchange criteria then it can be returned for an exchange or refund.

Exchange Policy

If the product has been damaged by improper use or installation we cannot provide an exchange.
Unused products and incompatible memory may possibly be exchanged, but this is at our discretion and must be within 5 working days of purchase.
All products are first checked in our service department before the exchange will be made. More details can be given at the time of enquiry.

Every effort has been made to provide accurate and up-to-date information.
Prices, availability and specifications subject to change without notice.
A 3% surcharge is added for payments made by credit/debit cards or on pre-approved credit accounts.
The information provided here and/or the manufacturers websites should be used as
a reference only. Some options listed may not be available in NZ.
To avoid disappointment please check with us first.
Errors and omissions excepted.

© 2013 Paradigm PCs Ltd. All rights reserved.

   
 
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Website Last Updated:
23/6/2017 17:26:24

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